Elevate Software


Login Login

ProductsBulletSalesBulletSupportBulletDownloadsBulletAbout





Home  Elevate Software Blog

Icon Elevate Software Blog

Tags Showing all blog entries tagged with "Subscriptions"

Subscription Policy Update
Posted by Sam Young on Tue, Jul 7 2015

Effective July 7, 2015, our subscription policy will be updated to include technical support on our product support forums. Our policy regarding support sessions and direct support via email, phone, or Skype will remain the same. Previously, our product support forums were primarily a source of peer support instead of technical support from us.

This subscription policy update will result in the following changes:
  • Customers with current product subscriptions will continue to be allowed to post on our product support forums. Nothing will change for those with current product subscriptions.


  • Those without a current subscription will not be allowed to post on our product support forums. However, they will still be able to read and search the content of the support forums.
Please note that the subscription renewal policy applies to each product. If, for example, you own both a DBISAM and an ElevateDB license, but only your DBISAM subscription is current, you will not be able to post in the ElevateDB product support forums.

If your subscription(s) is/are current, you will now be able to receive technical support from us on the product support forums. This support will be considered a second tier of support, below the direct support via email, phone, or Skype. The response time will normally be no more than 24 hours, as opposed to an immediate response for direct support. Also, based upon the nature of the issue we may ask that you use a support session, rather than the support forums.

If your subscription(s) have lapsed, our subscription renewal policy remains in effect. If your subscription has been expired for two to four years, you will need to renew your license at 50% of the list price. If your subscription has been expired for more than 4 years (5 years from your last purchase or subscription renewal), you will need to purchase a new license at the full list price.

Subscription renewal pricing is as follows:

ProductsRenewal Price
DBISAM and ElevateDB Standard and Standard with Source Code$99.00
DBISAM and ElevateDB Client-Server and Client-Server with Source Code$159.00
Elevate Web Builder$99.00

As always, please contact me at sales@elevatesoft.com if you have any questions regarding this policy change.


Tags: SubscriptionsPermanent Link 0 Comments

Updated License Renewal Information
Posted by Sam Young on Wed, Jan 28 2015

Effective January 28, 2015, we will be updating our policy regarding subscription renewals. As stated in the original policy update that was enacted on April 1, 2014, if you have purchased the latest major version of a product and your subscription has been expired for more than two years (which would be three years from the original date of purchase or your last subscription renewal) you will not be able to simply renew your subscription in order to access the latest version of the applicable product. You will be required to purchase a new license at a price equal to 50% of the list price. If the subscription has been expired for more than 4 years (which would be 5 years from the date of purchase or your last subscription renewal) you will need to purchase a new license at the full list price.

Please email at sales@elevatesoft.com if you have any questions regarding this policy update.

Tags: SubscriptionsPermanent Link 0 Comments

Elevate Web Builder 2 Pricing Information
Posted by Sam Young on Mon, Aug 25 2014

We have had several inquiries regarding pricing, upgrading, and subscription renewals for Elevate Web Builder 2. This blog post will answer some of those questions.

The price for a new Elevate Web Builder 2 license will be $359.00

If you have renewed your Elevate Web Builder subscription or purchased a new license within 6 months of the Elevate Web Builder 2 release, your upgrade price will be $159.00

If you currently own Elevate Web Builder and have not renewed your subscription within 6 months of the Elevate Web Builder 2 release, the price to upgrade to Elevate Web Builder 2 will be $259.00

If you have any further questions, please contact me at sales@elevatesoft.com.

Tags: Elevate Web Builder, Subscriptions, UpgradesPermanent Link 0 Comments

Subscription Policy and Price Update
Posted by Sam Young on Fri, Mar 21 2014

Effective April 1, 2014, we will be changing our policy regarding subscription renewals. If you have purchased the latest major version of a product and your subscription has been expired for more than two years (which would be three years from the original date of purchase or your last subscription renewal) you will not be able to simply renew your subscription in order to access the latest version of the applicable product. You will be required to purchase a new license at an upgrade price equal to 50% of the list price. This is being done to maintain fairness to those who always keep their subscriptions current. They are effectively subsidizing customers that let years pass between renewals.

Also effective April 1, 2014, the price for DBISAM subscriptions will be increased from $59.00 to $99.00 for Standard and Standard with Source Code versions, and from $99 to $159 for Client-Server and Client-Server with Source Code versions. This is being done to reflect the increased cost of DBISAM development in newer environments, and to encourage people to migrate to ElevateDB.

The discounted price for subscriptions for DBISAM customers who also have a current ElevateDB subscription will change as well. For Standard and Standard with Source Code versions, the discounted price will now be $59, and for Client-Server and Client-Server with Source Code versions, the discounted price will now be $99.00.

Please contact me at sales@elevatesoft.com if you have any questions regarding these price changes.

Tags: SubscriptionsPermanent Link 0 Comments

New Support Policy In Effect
Posted by Sam Young on Thu, Apr 4 2013

The changes to our existing support policy have been implemented effective April 1, 2013. This post is a brief outline of the updates and changes that have been made.

Support Plans are now split into two categories - Subscriptions and Support Sessions.

Subscriptions

Subscriptions are renewable yearly (as support plans were), and entitle you to all minor releases and bug fixes for one full year from the date of purchase. Prices for what were formerly support plans (now subscriptions) have not changed. As always, any new product purchases will include a full year subscription at no charge.

Support Sessions

Support sessions are not included in your subscription purchase. If you have renewed your support plan prior to April 1, 2013, you have been grandfathered in and will receive a number of support sessions equivalent to the amount that you paid for your support plan renewal. For example, support sessions cost $19.00 each so if you renewed your Elevate DB VCL Client-Server support plan at a cost of $159.00 prior to April 1, you will have been credited 8 support sessions. Support sessions do not expire, so you will have them available until they are used.

When you request direct product support via email, phone, or Skype, you will receive a support acknowledgment showing that your request has been received. If you have support sessions avilable, you will be charged one support session. In the event that the support request is in fact a bug, you will be credited back the support session. Included in the support acknowledgment will be a session number that must be included in any further correspondence regarding the issue. If at the time of the support request you do not have any support sessions available, you will be directed to the support session ordering page. You can purchase as many support sessions at one time as you would like.

Information If you do not want to be charged a support session, then you should not contact us directly via email, phone, or Skype, but rather post your question/request in the support forums for the applicable product.

Web Site Changes

There have been a few changes to the web site as well. The Technical Support page has been updated to reflect the new support policy.

Subscriptions (formerly support plans) can no longer be accessed from the product-specific support pages. To manage your subscriptions, you should log in to the web site, and then click on your user name at the top right of the home page. This will bring you to your User Profile page, and there is a link to the Subscriptions page on the right hand side. You can also access your subscriptions from the Sales page.

To manage your support sessions, you should log in to the web site, and access the Support Sessions page from your User Profile page, the Sales page, and the Support page. The support sessions page will always contain a complete history of all support sessions, as well as allowing you an easy way of purchasing more support sessions, if necessary.

Finally, a field for your Skype ID has been added to your User Profile. Feel free to add your Skype ID here so that we have it on file for use with support sessions.


Tags: Support, Support Sessions, SubscriptionsPermanent Link 0 Comments


Image