I ran into an issue last week where I had installed the DBISAM server and a
station could not connect to it. I didn't have time to do a bunch of tests
why it would not work and had to reinstall my previous non-C/S product
instead.

I have been working on my installation program and some accessories to be
installed with the server. I now install:
The server with a default server configuration file
DBSys,SrvAdmin (no help or INI files)
A small test database
A test program that connects to localhost and reads the test database
A batch file to install and start the service
A batch file to uninstall the service
My remote support software (based on RemoteOffice)

I think this is adequate to confirm a good installation of the server, but
when a client cannot seem to connect, what tools or procedure should I use
to diagnose problems there?

With all the internet protection software out there I simply cannot learn
them all to help my customers, and if that is an issue I want to be able to
inform them knowledgably and not just as a guess.

Thanks for any insight into possible client installation problems and
solutions.

-Johnnie

Johnnie Norsworthy wrote:

> I ran into an issue last week where I had installed the DBISAM server
> and a station could not connect to it. I didn't have time to do a
> bunch of tests why it would not work and had to reinstall my previous
> non-C/S product instead.
>


I was doing an intallation at a clients office recently where I could
not connect from a client to the LAN server.  It turned out to be the
AGV. Even when I disabled it from the task bar it still would not work.
I had to uninstall AGV then it worked fine.

--
David Farrell-Garcia
Whidbey Island Software, LLC

"David Farrell-Garcia" <davidF@NoStinkingSpamWhidbeyIslandSoftware.com>
wrote in message
news:EA203B70-DC7F-47CC-A3C0-136CD46B97BF@news.elevatesoft.com...

> I was doing an intallation at a clients office recently where I could
> not connect from a client to the LAN server.  It turned out to be the
> AGV. Even when I disabled it from the task bar it still would not work.
> I had to uninstall AGV then it worked fine.

I use AVG and ZoneAlarm in my office and I don't remember having to do
anything special to AVG to allow DBISAM to work. Of course ZoneAlarm pops up
an "Allow Access?" prompt every time I recompile my application.

-Johnnie

Johnnie,

<< I think this is adequate to confirm a good installation of the server,
but when a client cannot seem to connect, what tools or procedure should I
use to diagnose problems there? >>

Start with the basics:

1) Ping test for the IP address.  If this works, then go to 2).  If no, then
most likely the IP address is wrong on the client.
2) Any protection software installed or enabled ?  If yes, then configure it
so that it doesn't block port 12005.  If no, then go to 3).
3) Any hardware firewalls being used ?  If yes, then configure them so that
they don't block port 12005.

<< With all the internet protection software out there I simply cannot learn
them all to help my customers, and if that is an issue I want to be able to
inform them knowledgably and not just as a guess. >>

I'm afraid that there's no way to get around the fact that you either have
to know how to configure the particular protection software that they're
using, or you'll have to punt and tell them to have their "computer guy"
configure it so that it works with the database server.

--
Tim Young
Elevate Software
www.elevatesoft.com

"Tim Young [Elevate Software]" <timyoung@elevatesoft.com> wrote in message
news:CD111901-2D6A-4A47-8567-CB407F5D426D@news.elevatesoft.com...
> Johnnie,
>
> << I think this is adequate to confirm a good installation of the server,
> but when a client cannot seem to connect, what tools or procedure should I
> use to diagnose problems there? >>
>
> Start with the basics:
>
> 1) Ping test for the IP address.  If this works, then go to 2).  If no,
> then most likely the IP address is wrong on the client.
> 2) Any protection software installed or enabled ?  If yes, then configure
> it so that it doesn't block port 12005.  If no, then go to 3).
> 3) Any hardware firewalls being used ?  If yes, then configure them so
> that they don't block port 12005.
>
> << With all the internet protection software out there I simply cannot
> learn them all to help my customers, and if that is an issue I want to be
> able to inform them knowledgably and not just as a guess. >>
>
> I'm afraid that there's no way to get around the fact that you either have
> to know how to configure the particular protection software that they're
> using, or you'll have to punt and tell them to have their "computer guy"
> configure it so that it works with the database server.

Yeah, I hate to ask the "computer guy" because generally they blame all the
problems on my software.

I did a perfect install today with no problems. I love those.

-Johnnie

Tim Young [Elevate Software] wrote:

> I'm afraid that there's no way to get around the fact that you either
> have to know how to configure the particular protection software that
> they're using, or you'll have to punt and tell them to have their
> "computer guy" configure it so that it works with the database server.

yes, that is right, and since they did not have a single person who
knew how to configure it, I lost patience and asked permission to
uninstall it. I did ot have time to learn their protection system, if
they did not see the need to learn it themselves.  After that it worked.



--
David Farrell-Garcia
Whidbey Island Software, LLC

I think AVG now makes an integrated firewall (AVG plus Firewall). The
problem could be related to that.

Regards,

Jason Lee

Johnnie Norsworthy wrote:
> I use AVG and ZoneAlarm in my office and I don't remember having to do
> anything special to AVG to allow DBISAM to work. Of course ZoneAlarm pops up
> an "Allow Access?" prompt every time I recompile my application.

David,

<< yes, that is right, and since they did not have a single person who knew
how to configure it, I lost patience and asked permission to uninstall it. I
did ot have time to learn their protection system, if they did not see the
need to learn it themselves.  After that it worked. >>

Yeah, I can see how that would be pretty frustrating.

--
Tim Young
Elevate Software
www.elevatesoft.com