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Thread OT: Windows failure?
Wed, Feb 7 2007 2:02 AMPermanent Link

"Erik"
Hi,

one of my customers has a new computer with XP.
he has trouble with starting up:

power on : the XP startup screen comes ( the line on the lowerside of the
screen which "walks" )
after that the xp log is seen but nothing happens (keyboard of mouse actions
do nothing)
he powers down the computer and again power on
after repeating this about 5 times he gets the main screen and can go to
work..

I think this is a hardware problem??
( I am not able to go to that customer )


regards

Erik

Wed, Feb 7 2007 3:49 AMPermanent Link

Bill Edwards

Erik

1) If it's a new computer, he/she should take it back for warranty service.

2) Otherwise, it is possibly a corrupt boot sector or one or more corrupt boot files: http://articles.techrepublic.com.com/5100-10877-6031733.html

3) Other software problems can sometimes be diagnosed by visiting My Computer|Properties|Hardware|Device Manager to check if any devices have problems -- such a device will be listed with a
red "X".

4) If it's a hardware problem, it could be a) improperly installed or faulty cable(s), b) bad or improperly installed video card, c) bad, failing or inadequate power supply, d) leaking capacitor on
motherboard, e) overclocked cpu,  or cpu or its fan improperly installed, f) faulty hard drive ... it is always a good practice to check the cables first.

5) Another possibility is incorrect bios setting(s).

In any case, it would be wise to take the machine to a technician; otherwise, they risk making the situation worse (or, unfixable).
Wed, Feb 7 2007 3:55 AMPermanent Link

Roy Lambert

NLH Associates

Team Elevate Team Elevate

Erik


1. check for virus
2. if no virus reinstall xp
3. if no better go back to the shop and demand a refund

Roy Lambert
Thu, Feb 8 2007 10:21 AMPermanent Link

"Erik"
Hi,

thanks for your expertise !
I'll send a technician.

Erik


"Erik" <bellaard@wega.nl> schreef in bericht
news:2E2D5DB6-E335-42BD-93D3-D353ECF7B764@news.elevatesoft.com...
> Hi,
>
> one of my customers has a new computer with XP.
> he has trouble with starting up:
>
> power on : the XP startup screen comes ( the line on the lowerside of the
> screen which "walks" )
> after that the xp log is seen but nothing happens (keyboard of mouse
> actions do nothing)
> he powers down the computer and again power on
> after repeating this about 5 times he gets the main screen and can go to
> work..
>
> I think this is a hardware problem??
> ( I am not able to go to that customer )
>
>
> regards
>
> Erik
>

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