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Email? |
Mon, Oct 13 2008 7:49 AM | Permanent Link |
Bas Melman | I am trying to email sales@elevatesoft.com but with no success: host
mail.elevatesoft.com[64.65.248.118] said: 554 Transaction failed - cannot correlate SENDER: or FROM: domain to sending mail domain (in reply to end of DATA command) , even for the email sent by webmail from the SOA/MX server of my domain?! Seems almost like your spamfilter effectively blocks all my email adresses since hotmail and other alternatives aren't replied either. |
Mon, Oct 13 2008 1:54 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Bas,
<< I am trying to email sales@elevatesoft.com but with no success: host mail.elevatesoft.com[64.65.248.118] said: 554 Transaction failed - cannot correlate SENDER: or FROM: domain to sending mail domain (in reply to end of DATA command) , even for the email sent by webmail from the SOA/MX server of my domain?! Seems almost like your spamfilter effectively blocks all my email adresses since hotmail and other alternatives aren't replied either. >> I've added you to the approved senders list, and that will get around this issue. Our mail server requires that the sending mail server's DNS information correlate to the domain name specified for the sending email address. This prevents anyone from sending us spam via a forged email address. In your case, the sending mail server is identifying itself as: 15-10-203-85.cust.netguard.nl Which results in an MX lookup of the same domain name, and doesn't correlate to your sending email address's domain name (b-tronics.nl). -- Tim Young Elevate Software www.elevatesoft.com |
Tue, May 28 2013 2:49 AM | Permanent Link |
ax | Hi,
We are having the same problem while our DNS records are set properly as we think: http://dns.robtex.com/axencesoftware.com.html#graph Can you please check your e-mail server logs and give us a reply in this forum thread? Best regards, Artur W |
Thu, May 30 2013 12:32 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Artur,
<< We are having the same problem while our DNS records are set properly as we think: http://dns.robtex.com/axencesoftware.com.html#graph Can you please check your e-mail server logs and give us a reply in this forum thread? >> Sure, the issue seems to be that your mail server is identifying itself as: mailout16.mail01.mtsvc.net but your MX records indicate that your mail server is: mail.axencesoftware.com However, don't worry about that anymore - I added a wildcard allowance for *.axencesoftware.com to our mail server, so all of your emails will come through now without issue. My apologies for the problems, and please let me know if you have any other issues. Tim Young Elevate Software www.elevatesoft.com |
Fri, May 31 2013 1:10 AM | Permanent Link |
ax | Hi Tim,
Unfortunately we are still experiencing the same issue: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: sales@elevatesoft.com SMTP error from remote mail server after end of data: host mail.elevatesoft.com [64.65.248.118]: 554 Transaction failed - cannot correlate SENDER: or FROM: domain to sending mail domain Best regards, Artur W |
Tue, Jun 4 2013 12:24 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Artur,
<< Unfortunately we are still experiencing the same issue: >> Sorry about that - my fault: I added a wilcard for the whitelist email address, but the whitelist doesn't support wildcards. I've now added your specific email address, so you should be all set. If you have other email addresses that need to send email to us, please email them to me at timyoung@elevatesoft.com and I'll add them. Thanks, Tim Young Elevate Software www.elevatesoft.com |
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