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Thread Contacting Elevate software
Wed, Jan 25 2006 6:56 AMPermanent Link

Nigel Stratton
Hi,

I wonder if anyone else is experiencing problems contact Elevate software via email using the published email addresses?
I am trying to find out what happened to an order I placed about 3 weeks ago, but every time I try to email them I get it bounced back as
undeliverable. I have tried sending it from several email accounts on different IPS's with the same results.

Thanks
Wed, Jan 25 2006 7:35 AMPermanent Link

"Mike Shkolnik"
Nigel,

don't know about Elevate but I tried to contact you by email a few times
(starting from January 11) and no response from you.

Can you send me the message to mshkolnik@scalabium.com and
mshkolnik@yahoo.com with any your alternative email address?

--
With best regards, Mike Shkolnik
EMail: mshkolnik@scalabium.com
http://www.scalabium.com

"Nigel Stratton" <Nigel.Stratton@informa.com> wrote in message
news:F4FB4224-749E-4D01-84B1-A0D89B58D232@news.elevatesoft.com...
> Hi,
>
> I wonder if anyone else is experiencing problems contact Elevate software
via email using the published email addresses?
> I am trying to find out what happened to an order I placed about 3 weeks
ago, but every time I try to email them I get it bounced back as
> undeliverable. I have tried sending it from several email accounts on
different IPS's with the same results.
>
> Thanks
>

Wed, Jan 25 2006 11:14 AMPermanent Link

I had this from one email account, but not another. Tim said it was an
issue with the headers not matching or something.

/Matthew Jones/
Wed, Jan 25 2006 7:19 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Nigel,

<< I wonder if anyone else is experiencing problems contact Elevate software
via email using the published email addresses? I am trying to find out what
happened to an order I placed about 3 weeks ago, but every time I try to
email them I get it bounced back as undeliverable. I have tried sending it
from several email accounts on different IPS's with the same results. >>

My apologies.   Apparently we sent you an email that was auto-replied to,
and the auto-reply was quarantined by our email server.  Subsequent emails
were rejected due to the fact that there was already an email from your
address being quarantined (pending emails present error message).  It's all
cleared up now, and you should be able to send an email just fine.

If you have a problem like this, however, feel free to call us and we will
be more than happy to help you out at that time.  If we're not at our desk,
just leave a voice mail and we'll get back to you before the end of the
business day.

--
Tim Young
Elevate Software
www.elevatesoft.com

Thu, Jan 26 2006 3:27 AMPermanent Link

Nigel Stratton
Thanks Tim,
I have just emailed your sales department and it appears to have gone through ok.

Nigel



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