My favorite from one of our users... they threatened to call
the police because of a message that our software had
performed an illegal operation.

Sean



David Farrell-Garcia wrote:
> Al VAs wrote:
>
>
>>It's the unfortunate thing in software business that when things
>>don't work, the software is immediately blamed.  
>
>
> A new client once blamed my software for cauisng an electrical short
> which fried their server.  They said the only thing that had changed
> was the installation of my software.

Alex,

<< Just a bit of frustration as I said.  We are fully committed to DBISAM,
there's no real turning back anyway.  As it happnes, you and Eric were
correct.  The issue was a result of a stupid antivirus update.  Uninstalled
it completely and everything working fine again.  It's the unfortunate thing
in software business that when things don't work, the software is
immediately blamed.  Was fully aware of the virus-type issues but just
didn't click that their virus checker might have been updated automatically,
and would suddenly cause this sort of issue.  Have suggested to their
network support consultant that maybe they have virus checkers at the client
PC level rather than on the application server. >>

Sorry about not getting back to you sooner on this.  As I indicated in my
email response, you can find our phone number on the Contacts page of the
web site here:

http://www.elevatesoft.com/contacts.htm

and you should contact us if you ever have an emergency like that.  If I'm
not immediately available, just leave a voice mail and I'll get back to you
shortly.  Yesterday was an exception to the rule - I left the office early
because my wife and I took the kids to their first concert (Richard
Ashcroft/Coldplay) as a delayed Christmas present.

--
Tim Young
Elevate Software
www.elevatesoft.com

Hi Tim,

That's fine mate.  As you would know we're not ones to cry wolf everytime
something happens, and it just happened tht this client is very delicate at
the moment.  Murphy's law that anything that's going to happen will happen
to your most delicate client.  At least it proved a point, as the customer
was pretty livid and didnt have alot of nice things to say about our
product, and I just knew that it could only be corruption or an external
factor.

No need to apologise, everyone knows your level of support and as they say
'all is well that ends well'

Hope you enjoyed the concert

Alex

>
> Sorry about not getting back to you sooner on this.  As I indicated in my
> email response, you can find our phone number on the Contacts page of the
> web site here:
>
> http://www.elevatesoft.com/contacts.htm
>
> and you should contact us if you ever have an emergency like that.  If I'm
> not immediately available, just leave a voice mail and I'll get back to
> you shortly.  Yesterday was an exception to the rule - I left the office
> early because my wife and I took the kids to their first concert (Richard
> Ashcroft/Coldplay) as a delayed Christmas present.
>
> --
> Tim Young
> Elevate Software
> www.elevatesoft.com
>
>

Alex,

<< That's fine mate.  As you would know we're not ones to cry wolf everytime
something happens, and it just happened tht this client is very delicate at
the moment.  Murphy's law that anything that's going to happen will happen
to your most delicate client.  At least it proved a point, as the customer
was pretty livid and didnt have alot of nice things to say about our
product, and I just knew that it could only be corruption or an external
factor. >>

I know exactly of the client that you speak - they are the ones that you can
least afford to have problems with, so I completely understand where you
were coming from.

<< Hope you enjoyed the concert >>

Yes, we did, thank you.

--
Tim Young
Elevate Software
www.elevatesoft.com

Alex,

I apologize, also, for not responding to your first message. My instinct
told me it might be a virus checker problem based upon your description
(temp files, etc.). Might have saved you a few days of grief had I taken the
time to post. Sorry.

Jerry

Hey Jerry, dont be silly.  Just happy to be involved in such a helpful
comunity as the DBISAM one.

Cheers

"Jerry Clancy" <jclancy@billtrak.com> wrote in message
news:35F3453F-6C2A-4502-A67D-9DB5330EC6B7@news.elevatesoft.com...
> Alex,
>
> I apologize, also, for not responding to your first message. My instinct
> told me it might be a virus checker problem based upon your description
> (temp files, etc.). Might have saved you a few days of grief had I taken
> the
> time to post. Sorry.
>
> Jerry
>
>