When I leave a customer there will usually be an EDB Session on a server, with 2 or 3 databases and a number of Jobs, plus a large number of Stores etc.

I try to replicate the users setup on my own development machine starting from "C:\CustomerSystems\OtherFoldersGoInHere..." but it is really hard to keep this set of folders and config files in exact synchronization with customers systems.

I can get customers to send me backup files for 1 or more databases. But this never gives me the set up of their Stores, Jobs etc., it also lacks some session-level information about the databases, Users, Roles etc.

Is there an easy way to save this data away, so customers can send me their exact set-ups?

Note that I always use relative paths for Stores and Databases, so I wonder about just getting them to send me EDBConfig files but there are a lot of posts here about the dangers of doing this.

Adam


>Note that I always use relative paths for Stores and Databases, so I wonder about just getting them to send me EDBConfig files but there are a lot of posts here about the dangers of doing this.

That's where the information all is, and its what Tim will ask for.

I think any dangers of this sort are related to deploying / distributing the config file and then finding the users don't have the "right" hardware configuration. For support its almost mandatory.

The only other alternative is a utility to run through all the configuration database tables and write the information out.

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