Icon Technical Support

Elevate Software offers online product support for customers with a corresponding active product subscription via our support forums or direct product support. A 1-year subscription is included with every new product license purchase. Please see the Sales page for more information on product subscriptions.

You can use the product links in the Online Product Support section below to access the product-specific support page where you will find a link to the product's support forums.

You should use the support forums for basic questions and issues. Direct product support should be used for more complicated questions and issues, or questions and issues that require the disclosure of confidential business information.

Information The online product support forums can be read by anyone that is registered as a user on the Elevate Software web site. However, you must have an active product subscription in order to post questions on the support forums. If you are evaluating a product, please use direct product support (email).

Online Product Support

Use the following links to access the specific online support information for a product.

ElevateDB Technical Support
Access the ElevateDB support information
DBISAM Technical Support
Access the DBISAM support information

Elevate Web Builder Technical Support
Access the Elevate Web Builder support information

Direct Product Support

Direct product support via email is available to all customers with an active subscription, and available for free as a courtesy to anyone evaluating one of our products.

You may contact us for support via email at support@elevatesoft.com.

Each initial point of contact for direct product support will require the following information:

  • Customer # (if a customer)

  • Company Name

  • Contact Name of Person Requesting Support

  • Description of issue/question
Information If any of this information is not provided or not correct, then we will not be able to provide any product support until the problem with the information is corrected.

Consulting Services

If you need hands-on assistance with a project, either on-site or remotely, Elevate Software can provide consulting services that can help you resolve any application design or development issue. We also provide customized training for all of our products. The consulting fees are modest and priced by the day, with a significant discount given for any remote consulting. Any on-site consulting will require that all food, lodging, and transportion expenses be covered in addition to the daily fee. For more information, please contact us at support@elevatesoft.com
Required Information Required Information

When contacting us for support, please be sure to include the following information:

Operating system being used

Development environment being used

Product and version being used

If you are experiencing an error, the complete error message