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Trouble starting a server |
Mon, Nov 23 2015 8:46 PM | Permanent Link |
Jeff Cook Aspect Systems Ltd | Hi
I have suddenly got this problem starting a server. --------------------------- ElevateDB Server --------------------------- ElevateDB Error #100 There is an error in the metadata for the configuration EDBConfig (The object has been updated by a newer version of the engine) --------------------------- OK --------------------------- I haven't applied any EDB updates for "months". The server is v2.18 B4, last modified date is 23/03/2015. The EDBConfig.EDBLog last modified date is 24/03/2015 (today) The EDBConfig.EDBCfg last modified date is 21/03/2015 (3 days ago) An app that runs all day every day stopped at 2015-11-24 14:17:15, being unable to connect to the server. (The app syncs the user details between two servers every 15 minutes.) 2 questions 1. How can I fix this now so that I can get the server up and running? 2. What could have caused this problem so that I can stop it happening again? Cheers Jeff |
Mon, Nov 23 2015 9:08 PM | Permanent Link |
Jeff Cook Aspect Systems Ltd | On 24/11/2015 2:46 p.m., Jeff Cook wrote:
> Hi > > I have suddenly got this problem starting a server. > --------------------------- Further to first posting ... I rebooted the server machine and now get --------------------------- ElevateDB Manager --------------------------- ElevateDB Error #1100 A connection to the server at '127.0.0.1' cannot be established ('Socket error: No connection could be made because the target machine actively refused it. (10061), on API 'connect'') --------------------------- .... trying to open a session on serve machine or on another PC on my network. Same message for both except for the server address. Server is running in the Task Manager Processes - running as a service. Bamboozled. Jeff |
Tue, Nov 24 2015 8:41 AM | Permanent Link |
Adam Brett Orixa Systems | Jeff
The 2 errors you have reported are pretty dramatically different. The second one usually follows on a fire-wall or anti-virus process blocking connections to EDB. Try temporarily switching off any anti-virus on the server, also check Windows Firewall and consider adding a Rule allowing connections to EDB SRVR. It is even worth renaming the EDBSrvr EXE and running it. If a Windows warning "should this programme be allowed to make connections" pops up ... then click "Allow" and your problem ought to go away. Adam |
Tue, Nov 24 2015 10:11 AM | Permanent Link |
Roy Lambert NLH Associates Team Elevate | Jeff
As Adam says two different and probably unrelated errors. --------------------------- ElevateDB Server --------------------------- ElevateDB Error #100 There is an error in the metadata for the configuration EDBConfig (The object has been updated by a newer version of the engine) --------------------------- OK --------------------------- This doesn't mean that you've installed a newer engine, it could be a backup has been restored which isn't compatible. The second one --------------------------- ElevateDB Manager --------------------------- ElevateDB Error #1100 A connection to the server at '127.0.0.1' cannot be established ('Socket error: No connection could be made because the target machine actively refused it. (10061), on API 'connect'') --------------------------- Whilst ElevateDB Manager may be telling you it doesn't come from Elevate, its a Windows error. Its the second one of this nature reported (it was 10050 though) and Tim's response was <<Handled via phone - environmental issue with sockets, not resolved completely so let me know if you're still stuck.>> so I suggest contacting him to see if your's is similar Roy Lambert |
Tue, Nov 24 2015 10:06 PM | Permanent Link |
Jeff Cook Aspect Systems Ltd | Thanks Roy and Adam
Still struggling with this problem. After reading Tim's responses to earlier posts with the same error message, I figure it must be an environmental problem of some sort so "not Elevate's problem" - which I don't mean in a nasty way! Re: Roy's comment, I can be almost certain that there was no restore of older versions of anything on this particular PC. This is my latest situation and I'd be interested if anyone could suggest any other things to check out. ------------------------------------------------ Testing with EDB Manager. I'm getting this error:- ElevateDB Error #1100 A connection to the server at '127.0.0.1' cannot be established ('Socket error: No connection could be made because the target machine actively refused it. ----------------------------- The problem is the same whether I try from the server PC using the 127.0.0.1 address or from another PC in the LAN except, of course, the server address is different in the error message. The server PC (ASL3) is definitely alive on the LAN. Proved this by using Windows Explorer to view files on ASL3 from my own PC (ASL5). Also can use Remote Desktop(RDP) to connect to ASL3 from ASL5. Things I have tried:- 1. Reboot ASL3. 2. Stopped Windows Firewall on ASL3. 3. In Network connections, disable/enable LAN connection. 4. Stop EDBsrvr running as a service and restart as an ordinary program. 5. Checked Router to make sure port 12010 TCP is forwarded to ASL's IP and port 12010. 6. Tests conducted with and without RDP running. Running an app on ASL5 that connects to ASL3's EDBsrvr also fails with the same error. Dislodging bricks from a wall with my head |
Tue, Nov 24 2015 10:34 PM | Permanent Link |
Jeff Cook Aspect Systems Ltd | Hi
Getting closer ... I found via Mr Google and http://www.howtogeek.com/howto/28609/how-can-i-tell-what-is-listening-on-a-tcpip-port-in-windows/ that *netstat -aon | more* gives you a list of processes listening to ports, so:- Active Connections Proto Local Address Foreign Address State PID TCP 192.168.1.11:1787 XXX.109.87.xx:12010 ESTABLISHED 2604 Where XXX.109.87.xx is my correct fixed IP PID=2604 is EDBMgr.exe BUT shouldn't it be my EDBSrvr.exe!!!! 192.168.1.11 is my correct LAN IP And I have no idea where 1787 comes from!!!!! Cheers Jeff |
Tue, Nov 24 2015 10:47 PM | Permanent Link |
Jeff Cook Aspect Systems Ltd | On 25/11/2015 4:34 p.m., Jeff Cook wrote:
> > Proto Local Address Foreign Address State PID > > TCP 192.168.1.11:1787 XXX.109.87.xx:12010 ESTABLISHED 2604 > > Where XXX.109.87.xx is my correct fixed IP > PID=2604 is EDBMgr.exe BUT shouldn't it be my EDBSrvr.exe!!!! > 192.168.1.11 is my correct LAN IP So I stopped EDBMgr.exe and tried to start the server again and I'm back to this error:- -------------------- ElevateDB Error #100 There is an error in the metadata for the configuration EDBConfig (The object has been updated by a newer version of the engine) -------------------- .... and as stated earlier, no new versions have been installed for months and no backups restored. Cheers Jeff |
Wed, Nov 25 2015 12:55 AM | Permanent Link |
Uli Becker | Jeff,
> no new versions have been installed for > months and no backups restored. Nevertheless: please stop the EDBServer and check in the options if the character set is set correctly (ANSI, UNICODE). Uli |
Wed, Nov 25 2015 5:12 AM | Permanent Link |
Roy Lambert NLH Associates Team Elevate | Uli
>Nevertheless: please stop the EDBServer and check in the options if the >character set is set correctly (ANSI, UNICODE). Good catch - I'd forgotten that Roy |
Wed, Nov 25 2015 5:16 AM | Permanent Link |
Matthew Jones | Jeff Cook wrote:
> Hi > > I have suddenly got this problem starting a server. > --------------------------- > ElevateDB Server > --------------------------- > ElevateDB Error #100 There is an error in the metadata for the > configuration EDBConfig (The object has been updated by a newer > version of the engine) --------------------------- OK > --------------------------- > > > 1. How can I fix this now so that I can get the server up and > running? > > 2. What could have caused this problem so that I can stop it > happening again? I know little of this, but my thoughts are that the message is what you should focus on. I'd be looking at the config files, and how they might be corrupt. I presume that the service is not starting because it has bad data, and that would cause it to stop responding etc. Start off with a backup (not overwriting your existing one), and then shut the server down and use the desktop tools to access the database and see what they say. Check server ini files to ensure it is pointing to the right place etc. Also look at anti-virus updates - that will have been updating, and may well be denying access to a key file or whatever. -- Matthew Jones |
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