Hi, i can't I understand if EWB for Delphi 10.4 is available.

in homepage it is available from 3 days, but in downpage i can see:

Development Environment   Date and Time   Size
RAD Studio 10.4 (Delphi Win32)   Not Available   
RAD Studio 10.4 (Delphi Win64)   Not Available   
RAD Studio 10.4 (C++ Win32)   Not Available   
RAD Studio 10.4 (C++ Win64)   Not Available

"EDB"  sorry             

Mauro,

It is available for sure.
You have to perhaps clean your browser cache.


--
Fernando Dias
[Team Elevate]

On 6/5/2020 5:07 AM, Mauro Botta wrote:
> Hi, i can't I understand if EWB for Delphi 10.4 is available.
>
> in homepage it is available from 3 days, but in downpage i can see:
>
> Development Environment   Date and Time   Size
> RAD Studio 10.4 (Delphi Win32)   Not Available   
> RAD Studio 10.4 (Delphi Win64)   Not Available   
> RAD Studio 10.4 (C++ Win32)   Not Available   
> RAD Studio 10.4 (C++ Win64)   Not Available
>

EDB Version 2.32 Build 1 is one that adds 10.4 support - make sure you
access that (older versions like 2.31 would show "not available" for 10.4).

if you do not see 2.32 build then check if your edb maintenance is still
active.

Raul

>>>>if you do not see 2.32 build then check if your edb maintenance is still active.

yes

I have paied EDB 3 months ago but my Subscrition ( dbisam+EDB)  is NOT ACTIVE.

EDB-VCL-CS-SRC - ElevateDB VCL Client-Server with Source Code     1 subscription has expired


i have send a email (sales@elevatesoft.com) 4 days ago, no answer

Contact 3 days ago on Skype, no answer

On 6/12/2020 8:29 AM, Mauro Botta wrote:
> I have paied EDB 3 months ago but my Subscrition ( dbisam+EDB)  is NOT ACTIVE.
>
> EDB-VCL-CS-SRC - ElevateDB VCL Client-Server with Source Code     1 subscription has expired
>

That would explain the download issue

>
> i have send a email (sales@elevatesoft.com) 4 days ago, no answer
>
> Contact 3 days ago on Skype, no answer
>

I have not used skype but i have always gotten same or next business day
answer to emails. Most recently was emailing just last week so i would
email them one more time just in case

Raul

Mauro,

<< i have send a email (sales@elevatesoft.com) 4 days ago, no answer >>

Sam checked her junk folder, and that's where it was.  She's replying now.

In the future, if you don't get an answer from Sam within 24 hours, please re-send the email or contact me at support@elevatesoft.com

<< Contact 3 days ago on Skype, no answer >>

We're phasing out Skype usage, and will be removing it from the web site soon.  The Skype desktop notifications don't work correctly, and we don't even see an indication of an incoming chat most of the time.

Tim Young
Elevate Software
www.elevatesoft.com