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Messages 1 to 8 of 8 total |
i can't download trial edb2 and i have a problem with mail server |
Tue, Sep 2 2008 3:44 AM | Permanent Link |
"Mauro Botta" | hi
i have a problem for download Trial version of EDB2. i have required login / pwd ,yesterday. but My User ID and Password don't work. hint ? i have 3 email to sales - Elevate Software <sales@elevatesoft.com> but don't work : - These recipients of your message have been processed by the mail server: sales@elevatesoft.com; Failed; 5.3.0 (other or undefined mail system status) Remote MTA mail.elevatesoft.com: network error - SMTP protocol diagnostic: 554 Transaction failed - cannot correlate SENDER: or FROM: domain to sending mail domain |
Tue, Sep 2 2008 12:14 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Mauro,
<< i have a problem for download Trial version of EDB2. i have required login / pwd ,yesterday. but My User ID and Password don't work. hint ? >> Did you just receive the user ID and password recently ? There is a two-week window for download, after which the user ID and password will expire. << i have 3 email to sales - Elevate Software <sales@elevatesoft.com> but don't work : - These recipients of your message have been processed by the mail server: sales@elevatesoft.com; Failed; 5.3.0 (other or undefined mail system status) Remote MTA mail.elevatesoft.com: network error - SMTP protocol diagnostic: 554 Transaction failed - cannot correlate SENDER: or FROM: domain to sending mail domain >> This is from our mail server, and means that our mail server cannot get DNS information for the sending mail server in order to verify that it is indeed a valid mail server for your email address and not a spam server that is masquerading as some other server. If you want to email me your private email address, I can look into the issue further and see exactly what the problem is. -- Tim Young Elevate Software www.elevatesoft.com |
Tue, Sep 2 2008 12:29 PM | Permanent Link |
"Mauro Botta" | > Did you just receive the user ID and password recently ? There is a > two-week window for download, after which the user ID and password will > expire. get it yersterday from your site. |
Wed, Sep 3 2008 4:17 AM | Permanent Link |
"Mauro Botta" | don't work, today, too...
3 download demo in 2 mounth... 3 big problems every times. |
Wed, Sep 3 2008 4:30 AM | Permanent Link |
"Mauro Botta" | Hi
i have required another time the Login / pwd .. now waiting..waiting..waiting...waiting.. ( automatic link download ??? ) ( I hope that works this time without your email of error ) |
Wed, Sep 3 2008 3:09 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Mauro,
<< 3 download demo in 2 mounth... 3 big problems every times. >> I don't know what you're talking about. I see two evaluation sign-ups in our database, one in July and one on Sept 1st, and both were approved immediately. -- Tim Young Elevate Software www.elevatesoft.com |
Thu, Sep 4 2008 5:29 AM | Permanent Link |
"Mauro Botta" | > I don't know what you're talking about. I see two evaluation sign-ups in
> our database, one in July and one on Sept 1st, and both were approved > immediately. answer of my login / pwd : Error Home > Error The login information provided is invalid. Please make sure sure that you enter the user ID and password exactly as they were received from Elevate Software. If you have lost this information or are having trouble logging in, please contact our sales staff at sales@elevatesoft.com to correct the problem. |
Thu, Sep 4 2008 2:37 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Mauro,
<< answer of my login / pwd : Error Home > Error >> Which login are you using (don't post the actual login, send it to me via email if you'd like) ? You were issued two, and the older set will be expired by now. -- Tim Young Elevate Software www.elevatesoft.com |
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