There seems to be quite a bit of misunderstanding on support, so this post is intended to clear that up:

1) While I try to get on the support forums as much as possible, they are not the primary means of getting support directly from us.  If you have an issue that isn't just a general question, you should email us for directly at support@elevatesoft.com

2) We have a way to submit an incident report here:

https://www.elevatesoft.com/incident?action=submit&category=ewb

Using that method helps us immensely because it doesn't require that we do a lot of manual work to piece together a report from emails, etc.

Thanks,

Tim Young
Elevate Software
www.elevatesoft.com