|Home » Technical Support » DBISAM Technical Support » Support Forums » DBISAM Announcements » View Thread|
|Messages 1 to 1 of 1 total|
|Tue, Jan 11 2011 3:33 PM||Permanent Link|
Tim Young [Elevate Software]
Elevate Software, Inc.
This is just a reminder to everyone about the structure of the support here
at Elevate Software. I'm seeing a few newsgroup posts asking about fairly
critical issues that don't end up in our support email box and languish here
for several days without a definitive resolution, and so I want to make sure
that everyone gets the fastest turnaround time possible on support issues.
- Newsgroup support is primarily peer support. While I will pop in here a
few times a week to answer questions, you cannot rely on the newsgroups for
timely support for critical issues. If you have an issue that needs
attention immediately, please send it to firstname.lastname@example.org.
- You must have an active support plan in order to get email support, so
please make sure that you do in order to avoid any delays when sending us a