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Newsgroup Support |
Tue, Jan 11 2011 3:33 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | This is just a reminder to everyone about the structure of the support here
at Elevate Software. I'm seeing a few newsgroup posts asking about fairly critical issues that don't end up in our support email box and languish here for several days without a definitive resolution, and so I want to make sure that everyone gets the fastest turnaround time possible on support issues. - Newsgroup support is primarily peer support. While I will pop in here a few times a week to answer questions, you cannot rely on the newsgroups for timely support for critical issues. If you have an issue that needs attention immediately, please send it to support@elevatesoft.com. - You must have an active support plan in order to get email support, so please make sure that you do in order to avoid any delays when sending us a support email. Thanks, -- Tim Young Elevate Software www.elevatesoft.com |
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