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Thread Newsgroup Support
Tue, Jan 11 2011 3:33 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.


Email timyoung@elevatesoft.com

This is just a reminder to everyone about the structure of the support here
at Elevate Software.  I'm seeing a few newsgroup posts asking about fairly
critical issues that don't end up in our support email box and languish here
for several days without a definitive resolution, and so I want to make sure
that everyone gets the fastest turnaround time possible on support issues.

- Newsgroup support is primarily peer support.  While I will pop in here a
few times a week to answer questions, you cannot rely on the newsgroups for
timely support for critical issues.  If you have an issue that needs
attention immediately, please send it to support@elevatesoft.com.

- You must have an active support plan in order to get email support, so
please make sure that you do in order to avoid any delays when sending us a
support email.


Tim Young
Elevate Software