Norman,

<< Tim: Yes to 1). As to 2), I don't have a handler for that event; as an
aside, I did a test and inserted code in that handler a (ShowMessage and
Continue := True), waited past the connection timeout and it never trapped.
>>

If you don't have a handler for the OnRemoteReconnect event, then you should
definitely receive an exception if the user cannot reconnect.

<< I have given them the 4.29 version and am waiting with bated breath.
Of course, even if this does correct the problem (which I will gladly take)
it DOESN'T answer the question of why the older build is working fine in my
other installations. The only possible factor I can think of is that in this
case the server is running on Windows 7 (don't have any other sites where
that's the case). But it's easy to blame Windows. >>

Nah, I doubt if the issue is environmental - they wouldn't be able to make a
connection, period, if that were the case (firewall, A/V, etc.).

--
Tim Young
Elevate Software
www.elevatesoft.com

Tim:
----------------------------------------------------------------------------
"Tim Young [Elevate Software]" wrote:

Norman,

If you don't have a handler for the OnRemoteReconnect event, then you should
definitely receive an exception if the user cannot reconnect.
-----------------------------------------------------------------------------
Well, without a handler in testing here I did get an exception, but I just clicked through it and the app did reconnect subsequently. At their site the app just hangs.

I will do some more investigation. I just LOVE mysteries (which usually turn out not to be mysteries at all but rather occurrences with perfectly reasonable explanations which, unfortunately, don't become apparent until AFTER-the-fact).


Norman

Norman,

<< Well, without a handler in testing here I did get an exception, but I
just clicked through it and the app did reconnect subsequently. At their
site the app just hangs. >>

If they're seeing a hang, then I would make sure that there aren't any
environmental factors interfering with the connections or reconnections,
such as personal firewalls or Internet security products.  At the very
least, you should see an error message without any event handlers attached
for reconnection.

--
Tim Young
Elevate Software
www.elevatesoft.com