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Thread Pending support issues
Tue, Apr 29 2014 5:57 AMPermanent Link

Jose Eduardo Helminsky

HPro Informatica

Is there a link where I can check if a support issue was achieved ?

IOW, I have sent an email to Tim about problems with running DBISAM as a service (all my customers) but I do not know if this is achieved like a support issue.

The problem is when I try to uninstall dbsrvr but the service is not installed.

The command
dbsrvr /uninstall executed a lot of times starts a lot of dbsrvr instances with the "extension" (Mirror)

The same problem appears when I try to install it a lot of times.
This is not a *BIG" problem because I only install and/or uninstall dbsrvr just once by site.

It happens with 4.38 build 2
Tue, Apr 29 2014 9:18 AMPermanent Link

Raul

Globestar Systems

Team Elevate Team Elevate

On 4/29/2014 5:57 AM, Jose Eduardo Helminsky wrote:
> Is there a link where I can check if a support issue was achieved ?

Incident ticket will be created and shown here:
http://www.elevatesoft.com/incident?category=dbisam

However it usually only gets updated with the new status after Tim
releases a build and updates the cases.

For now emailing support might be quickest to get an update

Raul
Tue, Apr 29 2014 10:26 AMPermanent Link

Jose Eduardo Helminsky

HPro Informatica

Raul

<< Incident ticket will be created and shown here:
http://www.elevatesoft.com/incident?category=dbisam
>>
This link I have already known but thanks for your response.

Eduardo
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