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Thread Norton Strikes Again
Thu, Dec 20 2007 8:33 PMPermanent Link

"Johnnie Norsworthy"
Yet another customer called to chew me out because Norton is blocking my
program from accessing the internet. He explained to me that since Symantec
is so big and now it is used by AOL, which is also so big, I was basically
required by law, morals, etc. to make my program work with it.

On a remote access to his computer I tweaked the P.O.S every way I knew how
to make it work. I added ports I use to the firewall pass list (moved rule
to TOP) and removed and added my program as a safe program. It didn't work
and when the firewall is on my program is still being blocked on ports
12005-12007.

Any idea what could be the problem? I am just trying to access a LAN
database server with port 12005 and I have a internet UDP server on 12007.
Any other Norton security settings to consider? It works absolutely fine
with the firewall off.

I am pretty tired of being blamed for my software not working with the most
painful piece of software on the planet. People complain about Vista
security, but Norton is a severely more painful product. If I counted hours
I bet I spend 10 a week making my software work with Norton. The customers
don't seem to think those are billable hours beyond my product maintenance.

I told the customer I had done all I could and that he should really contact
the company that made the software that is doing the blocking, but that is
basically going to get me another unhappy user at my customer site.

-Johnnie
</venting>

Fri, Dec 21 2007 2:05 AMPermanent Link

"Rita"
Johnnie the world has gone security crazy. Listen to this.
Yesterday I went online for my weekly shop I have done
it since day 1, I got my normal confirmation from Worldpay
that the funds had been transfered ok. Then the supermarket
emailed me saying my payment had been rejected, I phoned
the bank and after 16 character numbers and long forgotten
passwords used when the account was created and mothers
maiden name standing on one leg I got through to a human
who informed me its xmas security picked you out on spend
pattern, I use only one card for my household shopping its
my husbands user card. My spend pattern on it is the weekly
shop every Thursday thats it. All I can do is live with it Norton
should read the port list and see 12005 is Elevates all they
do is terrify people into thinking they want anti virus..
Like if you send someone an exe these days they get blood curdling
warnings that this exe could end the world not this is a freebie
from that nice girl Rita.
SHHHHHHHHHHHHHH
Rita
"Johnnie Norsworthy" <jln206@verizon.net> wrote in message
news:388DC7B5-A0E2-477C-B735-AE4C27533011@news.elevatesoft.com...
> Yet another customer called to chew me out because Norton is blocking my
> program from accessing the internet. He explained to me that since
> Symantec is so big and now it is used by AOL, which is also so big, I was
> basically required by law, morals, etc. to make my program work with it.
>
> On a remote access to his computer I tweaked the P.O.S every way I knew
> how to make it work. I added ports I use to the firewall pass list (moved
> rule to TOP) and removed and added my program as a safe program. It didn't
> work and when the firewall is on my program is still being blocked on
> ports 12005-12007.
>
> Any idea what could be the problem? I am just trying to access a LAN
> database server with port 12005 and I have a internet UDP server on 12007.
> Any other Norton security settings to consider? It works absolutely fine
> with the firewall off.
>
> I am pretty tired of being blamed for my software not working with the
> most painful piece of software on the planet. People complain about Vista
> security, but Norton is a severely more painful product. If I counted
> hours I bet I spend 10 a week making my software work with Norton. The
> customers don't seem to think those are billable hours beyond my product
> maintenance.
>
> I told the customer I had done all I could and that he should really
> contact the company that made the software that is doing the blocking, but
> that is basically going to get me another unhappy user at my customer
> site.
>
> -Johnnie
> </venting>
>

Fri, Dec 21 2007 8:32 AMPermanent Link

"Rita"
Fri, Dec 21 2007 3:41 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Rita,

<< who informed me its xmas security picked you out on spend pattern, I use
only one card for my household shopping its my husbands user card. My spend
pattern on it is the weekly shop every Thursday thats it. >>

We got the same thing a couple of years ago with our Amex card.  I couldn't
believe it because, duh, it's the holiday season.  Don't they expect card
activity to increase around December ? Smiley

--
Tim Young
Elevate Software
www.elevatesoft.com

Fri, Dec 21 2007 3:44 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Johnnie,

<< Yet another customer called to chew me out because Norton is blocking my
program from accessing the internet. He explained to me that since Symantec
is so big and now it is used by AOL, which is also so big, I was basically
required by law, morals, etc. to make my program work with it. >>

I think everyone knows my opinion on this subject.   Besides, I can't talk
about it anymore without my blood pressure getting too high. Smiley

All we can hope is that things will improve as more people buy their
software online instead of in big-box retail outlets that push the same crap
products on everyone.

--
Tim Young
Elevate Software
www.elevatesoft.com

Fri, Dec 21 2007 3:58 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Rita,

<< more fun >>

The fact that AV products even claim to be able to detect malware and
viruses that aren't in their signature databases should be banned because
it's about as truthful as saying that I can predict the future.  It's snake
oil that gives people the incorrect impression that they are safe when, in
fact, they are not safe.  As far as I know, a lot of them can't even remove
some of the nastier malware that hooks into the WinLogon process and
requires that you use the system console to remove the offending files.

It's much better to run an active monitor like Windows Defender that simply
notifies you when an application is attempting to make modifications to an
area of the registry or hard drive that is normally reserved for OS uses or
special purposes.

--
Tim Young
Elevate Software
www.elevatesoft.com

Sat, Dec 22 2007 5:03 AMPermanent Link

"Rita"
Guess what? yes you guessed it the same card yet again.
Its a guy thing I bet some fella somewhere figured that
the old lady will be hitting their card over xmas so evey
usercard gets blocked.
I dont use debit cards as a norm why ? coz shops hike
prices coz of credit cards so I use credit cards keep my
dough in the bank and earn something back Kenneth
pays it off at the last minute as I do, combine that with my
loyalty points and instore points I have a slight edge.
In a recent price war curry sauce was 24p a jar in Asda
yummie stuff so Tesco sold their curry sauce for 9p a
tin slightly less in volume but still well cheap. The 24p jar
nosedived to 4p and Rita took a 48 jar case so this xmas
curry turkey and turkey and turkey. Wink
cya
Rita

"Tim Young [Elevate Software]" <timyoung@elevatesoft.com> wrote in message
news:A6F7B46D-E519-46CA-AC2C-EAEEAED985EC@news.elevatesoft.com...
> Johnnie,
>
> << Yet another customer called to chew me out because Norton is blocking
> my program from accessing the internet. He explained to me that since
> Symantec is so big and now it is used by AOL, which is also so big, I was
> basically
> required by law, morals, etc. to make my program work with it. >>
>
> I think everyone knows my opinion on this subject.   Besides, I can't talk
> about it anymore without my blood pressure getting too high. Smiley
>
> All we can hope is that things will improve as more people buy their
> software online instead of in big-box retail outlets that push the same
> crap products on everyone.
>
> --
> Tim Young
> Elevate Software
> www.elevatesoft.com
>

Sat, Dec 22 2007 2:27 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Rita,

<< so this xmas curry turkey and turkey and turkey. Wink>>

Sort of a Thai Christmas at the Tipton household. Smiley

Sam and I are going out for Thai food the day after Christmas - can't get
enough of the curry.

--
Tim Young
Elevate Software
www.elevatesoft.com

Sun, Dec 23 2007 6:56 PMPermanent Link

Steve Forbes

Team Elevate Team Elevate

Hi Tim,

If you ever get down this way I make you a Thai Red Curry that'll clear out
the pipes Smile

--
Best regards

Steve

"Tim Young [Elevate Software]" <timyoung@elevatesoft.com> wrote in message
news:CDF4C359-496B-49A2-A12C-3ACA4BDF8028@news.elevatesoft.com...
> Rita,
>
> << so this xmas curry turkey and turkey and turkey. Wink>>
>
> Sort of a Thai Christmas at the Tipton household. Smiley
>
> Sam and I are going out for Thai food the day after Christmas - can't get
> enough of the curry.
>
> --
> Tim Young
> Elevate Software
> www.elevatesoft.com
>

Sun, Dec 23 2007 8:28 PMPermanent Link

Lance Rasmussen

Jazzie Software

Avatar

Team Elevate Team Elevate

Johnnie,

I have a couple customers as well who are stuck as well.  I had one, who
some semblance of intelligence, try uninstalling any spyware / antivirus
software and our product still can not ftp upload.

I know it's not our product because thousands of others don't have this
issue.

I was not aware Symantec was used by AOL.  I though AOL was using the other
P.O.S. anti-virus company MacAfee.

I've seen a larger number of problems with MacAfee than Norton.  I also
believe the when you disable the MacAfee firewall's, you really are not...
which makes it even more fun to diagnose.   Disabling the services and such
may be the test.

Lance

"Johnnie Norsworthy" <jln206@verizon.net> wrote in message
news:388DC7B5-A0E2-477C-B735-AE4C27533011@news.elevatesoft.com...
> Yet another customer called to chew me out because Norton is blocking my
> program from accessing the internet. He explained to me that since
> Symantec is so big and now it is used by AOL, which is also so big, I was
> basically required by law, morals, etc. to make my program work with it.
>
> On a remote access to his computer I tweaked the P.O.S every way I knew
> how to make it work. I added ports I use to the firewall pass list (moved
> rule to TOP) and removed and added my program as a safe program. It didn't
> work and when the firewall is on my program is still being blocked on
> ports 12005-12007.
>
> Any idea what could be the problem? I am just trying to access a LAN
> database server with port 12005 and I have a internet UDP server on 12007.
> Any other Norton security settings to consider? It works absolutely fine
> with the firewall off.
>
> I am pretty tired of being blamed for my software not working with the
> most painful piece of software on the planet. People complain about Vista
> security, but Norton is a severely more painful product. If I counted
> hours I bet I spend 10 a week making my software work with Norton. The
> customers don't seem to think those are billable hours beyond my product
> maintenance.
>
> I told the customer I had done all I could and that he should really
> contact the company that made the software that is doing the blocking, but
> that is basically going to get me another unhappy user at my customer
> site.
>
> -Johnnie
> </venting>
>
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