I realise that this might not be the right place to raise this but as I have not had a response to the three different emails I have sent through to sales@elevatesoft.com, I am unsure how else I can get a response.

My subscription is about to expire and I wish to know what a renewal of the subscription entitles me to in relation to the next version of the Web Builder product. I am hoping you will be able to assist.

wazza wrote:

> I realise that this might not be the right place to raise this but as
> I have not had a response to the three different emails I have sent
> through to sales@elevatesoft.com, I am unsure how else I can get a
> response.
>
> My subscription is about to expire and I wish to know what a renewal
> of the subscription entitles me to in relation to the next version of
> the Web Builder product. I am hoping you will be able to assist.

I'm not Elevate Software, but first thing I'd do is check spam filters,
and try another sending method. When people send us emails, and we send
back, it is quite frustrating to get another email saying "you haven't
responded" as there is little we can do.

Anyway, my understanding is that Web Builder 2 is a paid upgrade. The
subscription doesn't enable a free upgrade, but EWB1 will be maintained
for a bit. This was covered by Tim in detail in the Web Builder 2
Preview topic, so it would be worth checking there.

--

Matthew Jones

On 3/20/2015 11:01 PM, wazza wrote:
> I realise that this might not be the right place to raise this but as I have not had a response to the three different emails I have sent through to sales@elevatesoft.com, I am unsure how else I can get a response.

They have been very prompt every time i have contacted them. My only
guess is that your email is getting spam filtered in some way.

You can also use one of the support methods (phone etc) to get in touch
with them.: http://www.elevatesoft.com/support

> My subscription is about to expire and I wish to know what a renewal of the subscription entitles me to in relation to the next version of the Web Builder product. I am hoping you will be able to assist.

Subscriptions provide minor release updates only (see
http://www.elevatesoft.com/blog?action=view&id=new_support_policy_in_effect).

Also see this blog entry for planned EWB2 pricing - at this time i
believe these entries to still be correct :
http://www.elevatesoft.com/blog?action=view&id=elevate_web_builder_2_pricing_information

Raul

<< I realise that this might not be the right place to raise this but as I
have not had a response to the three different emails I have sent through to
sales@elevatesoft.com, I am unsure how else I can get a response.  >>

I suspect that your emails are getting filtered.  If you're using a
different email address than what you specified for your user profile on the
web site, then it may be getting blocked.

<< My subscription is about to expire and I wish to know what a renewal of
the subscription entitles me to in relation to the next version of the Web
Builder product. I am hoping you will be able to assist.  >>

Sam in sales should have contacted you via email already, so you should be
all set now.

If you have any other questions, please let me know.

Tim Young
Elevate Software
www.elevatesoft.com