Icon View Thread

The following is the text of the current message along with any replies.
Messages 21 to 24 of 24 total
Thread Upcoming Price Increases and Support Plan Changes
Tue, Mar 5 2013 4:48 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Matthew,

<< Please make sure that you are making money from it. You need to be able
to invest in your products more, and that can be done by charging more. I
like the idea of various tiers for speed. >>

We'll see what the next year brings, and take it from there.  If we're still
having issues with getting releases/builds out, then we'll make the
necessary adjustments.

Thanks,

Tim Young
Elevate Software
www.elevatesoft.com
Thu, Apr 4 2013 8:13 AMPermanent Link

Arthur Williams

Zarksoft

Avatar

"Tim Young [Elevate Software]" wrote:

Matthew,

<< Please make sure that you are making money from it. You need to be able
to invest in your products more, and that can be done by charging more. I
like the idea of various tiers for speed. >>

We'll see what the next year brings, and take it from there.  If we're still
having issues with getting releases/builds out, then we'll make the
necessary adjustments.

Thanks,

Tim Young
Elevate Software
www.elevatesoft.com
>>


Now that the new support process is in place, how do we see how many support sessions we have ? When I login and go to the support session page all I see is zero purchased. Yet presumably I have a few from my DBISAM purchase and then a few more from buying EDB minus whatever I used earlier in the year. Although in the case of EDB I'm a bit puzzled, since I purchased it during the holiday discount period, so it's not clear if I get a full year of support sessions on it or some reduced number because of the sale price.
Thu, Apr 4 2013 7:46 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Arthur,

<< Now that the new support process is in place, how do we see how many
support sessions we have ? >>

We just sent out an email with a link to the blog post here:

http://www.elevatesoft.com/blog?action=view&id=new_support_policy_in_effect

It details where everything can be found on the web site now.  It took a
little longer than expected to get everything straight this week, so that's
the reason for the delay in letting everyone know.

<< When I login and go to the support session page all I see is zero
purchased. Yet presumably I have a few from my DBISAM purchase and then a
few more from buying EDB minus whatever I used earlier in the year. Although
in the case of EDB I'm a bit puzzled, since I purchased it during the
holiday discount period, so it's not clear if I get a full year of support
sessions on it or some reduced number because of the sale price. >>

Damn, it's a snag in the way that the support sessions were credited for new
purchases (they weren't).  I'll have this updated shortly, and then you'll
be all set.

Thanks,

Tim Young
Elevate Software
www.elevatesoft.com

Thu, Apr 4 2013 8:32 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Arthur,

You're all set now.  I ran the update process back through and picked up the
zero-charge subscriptions with new purchases in the last year that were
missed the first time, so everyone is now properly credited based upon the
list price of the subscription that as included as part of the purchase.
This should be reflected on the Subscriptions page on the web site now.

If you have any other questions, please let me know.

Tim Young
Elevate Software
www.elevatesoft.com
Previous PagePage 3 of 3
Jump to Page:  1 2 3
Image