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Messages 1 to 6 of 6 total |
Cant connect to server |
Wed, Nov 28 2007 7:12 PM | Permanent Link |
"Al Vas" | Hi,
OK I have misunderstood the client issue a little. Now as I understand it, the issue occurs when they try to log in to our product. They are set up for client-server access. When they login it may work fine, but next time they try and log in they can't as they receive the error: 'DBISAM Engine Error # 11276 The connection to the database server at 'XXX' has been lost' When they stop and restart the DBISAM Database engine service they can then log in. It seems that the server stops listening on the port or something similar. It is spasmodic maybe happening once a day at different times of the day. Any ideas? DBISAM V3.30 Thanks Alex |
Thu, Nov 29 2007 4:13 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Alex,
<< OK I have misunderstood the client issue a little. Now as I understand it, the issue occurs when they try to log in to our product. They are set up for client-server access. When they login it may work fine, but next time they try and log in they can't as they receive the error: 'DBISAM Engine Error # 11276 The connection to the database server at 'XXX' has been lost' When they stop and restart the DBISAM Database engine service they can then log in. It seems that the server stops listening on the port or something similar. It is spasmodic maybe happening once a day at different times of the day. Any ideas? DBISAM V3.30 >> Are they running any kind of firewall on the server ? -- Tim Young Elevate Software www.elevatesoft.com |
Thu, Nov 29 2007 8:06 PM | Permanent Link |
"Al Vas" | Hi Tim,
They said no when it comes to firewall but they have just indicated there is a backup that seems to be running overtime. Maybe that is causing it? Alex "Tim Young [Elevate Software]" <timyoung@elevatesoft.com> wrote in message news:1E2B1F5E-9D03-4C54-856A-33BC63E1D4ED@news.elevatesoft.com... > Alex, > > << OK I have misunderstood the client issue a little. Now as I understand > it, the issue occurs when they try to log in to our product. They are set > up for client-server access. When they login it may work fine, but next > time they try and log in they can't as they receive the error: > > 'DBISAM Engine Error # 11276 The connection to the database server at > 'XXX' has been lost' > > When they stop and restart the DBISAM Database engine service they can > then log in. It seems that the server stops listening on the port or > something similar. It is spasmodic maybe happening once a day at > different times of the day. Any ideas? DBISAM V3.30 >> > > Are they running any kind of firewall on the server ? > > -- > Tim Young > Elevate Software > www.elevatesoft.com > |
Fri, Nov 30 2007 2:51 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Alex,
<< They said no when it comes to firewall but they have just indicated there is a backup that seems to be running overtime. Maybe that is causing it? >> That still shouldn't cause that particular error. Something is interfering with the comms layer, not the database itself. -- Tim Young Elevate Software www.elevatesoft.com |
Mon, Dec 3 2007 8:11 PM | Permanent Link |
"Al Vas" | Hi Tim,
Have just found some extra information from our client in respect to this issue. What they have found is that if someone logs onto the server and logs off again, the DBISAM server engine appears to lockup - or more correctly -disallows logins from our software. Stopping and restarting the service fixes this issue and the user can log in again. I have checked the service Logon properties and it is set to login on local system account and allow service to interact with desktop. Is this the correct standard setup? Any ideas on what we might be able to try? Regards Alex "Tim Young [Elevate Software]" <timyoung@elevatesoft.com> wrote in message news:DBA9D1F0-94AE-4571-8992-9D52D7007F53@news.elevatesoft.com... > Alex, > > << They said no when it comes to firewall but they have just indicated > there is a backup that seems to be running overtime. Maybe that is > causing it? >> > > That still shouldn't cause that particular error. Something is > interfering with the comms layer, not the database itself. > > -- > Tim Young > Elevate Software > www.elevatesoft.com > |
Tue, Dec 4 2007 4:20 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. timyoung@elevatesoft.com | Alex,
<< What they have found is that if someone logs onto the server and logs off again, the DBISAM server engine appears to lockup - or more correctly -disallows logins from our software. Stopping and restarting the service fixes this issue and the user can log in again. I have checked the service Logon properties and it is set to login on local system account and allow service to interact with desktop. Is this the correct standard setup? Any ideas on what we might be able to try? >> You'll want to un-check the Interact with Desktop property for the service, and make sure that you set the DBISAM Database Server dbsrvr.ini file (same directory as the dbsrvr.exe) so that it doesn't try to display any interface: http://www.elevatesoft.com/dbisam4d7_configuring_starting_server.htm ; Sample DBISAM Database Server Parameters INI File [Server Parameters] ; Default server name is the EXE name Server Name=Test Server ; Default server description is DBISAM Database Server ; plus the Server Name Server Description=Test Server Description ; Default server IP address is all addresses on the machine Server Address=127.0.0.1 ; Default server port is 12005 Server Port=10001 ; Default server thread cache size is 10 Server Thread Cache Size=20 ; Default admin IP address is all addresses on the machine Administration Address=127.0.0.1 ; Default admin port is 12006 Administration Port=10002 ; Default admin thread cache size is 1 Administration Thread Cache Size=4 ; Default configuration file name is dbsrvr Configuration File=Test ; Default configuration file password is elevatesoft Configuration Password=cannotguessme ; 0=main server allows unencrypted connections (default) ; 1=main server allows only encrypted Encrypted Only=0 ; Default encryption password is elevatesoft Encryption Password=cannotguessme ; 0=show user interface (default) 1=hide user interface <<<<<<<<<<<<< Set this to 1 No User Interface=0 ; 0=overwrite log file (default) 1=append to log file Append To Log=0 ; 0=no large file support (default) 1=enable large file support Large File Support=0 -- Tim Young Elevate Software www.elevatesoft.com |
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