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Thread What Happened to PowerLynx Hosting?
Wed, Oct 17 2007 7:04 PMPermanent Link

Steve Gill
Does anyone know what has happened to PowerLynx Hosting?  My
ISAPI-DBISAM applications are hosted on their servers and they suddenly
stopped working a couple of days ago.  After some investigation I
discovered they had moved my website to a different drive without
notifying me and so the applications couldn't find the DBISAM databases.
 Fixing it was just a matter of editing an INI file but it meant my
applications were down for a couple of days.

Then today my applications stopped responding again.  When I went to
check what was going I found that my whole website is gone.  Not only
that but the PowerLynx Hosting website has disappeared as well.  I have
tried calling Anthony Narcise on the only number I have (800 563 9308)
but can't get through.  Unfortunately my ordering systems are located on
this server along with support forums.  The longer this is down the more
money it's costing me in lost sales.  Does anyone know if PowerLynx
Hosting has gone belly up, been hit by lightening, etc.?

Regards,

SteveG
Thu, Oct 18 2007 1:02 AMPermanent Link

Dave Harrison
Steve Gill wrote:
> Does anyone know what has happened to PowerLynx Hosting?  My
> ISAPI-DBISAM applications are hosted on their servers and they suddenly
> stopped working a couple of days ago.  After some investigation I
> discovered they had moved my website to a different drive without
> notifying me and so the applications couldn't find the DBISAM databases.
>  Fixing it was just a matter of editing an INI file but it meant my
> applications were down for a couple of days.
>
> Then today my applications stopped responding again.  When I went to
> check what was going I found that my whole website is gone.  Not only
> that but the PowerLynx Hosting website has disappeared as well.  I have
> tried calling Anthony Narcise on the only number I have (800 563 9308)
> but can't get through.  Unfortunately my ordering systems are located on
> this server along with support forums.  The longer this is down the more
> money it's costing me in lost sales.  Does anyone know if PowerLynx
> Hosting has gone belly up, been hit by lightening, etc.?
>
> Regards,
>
> SteveG

SetveG,
   Others have had the same problem. Take a look at:

http://groups.google.ca/groups/search?q=PowerLynx&start=0&scoring=d&hl=en&ie=UTF-8&oe=UTF-8&

Dave
Thu, Oct 18 2007 1:41 AMPermanent Link

Steve Gill
Dave Harrison wrote:
>
> SetveG,
>    Others have had the same problem. Take a look at:
>
> http://groups.google.ca/groups/search?q=PowerLynx&start=0&scoring=d&hl=en&ie=UTF-8&oe=UTF-8&
>
>
> Dave

Thanks Dave.  That's bad news.  I have been with them for a few years
but only occasionally had problems.  Looks like the problem may be
permanent this time.  I'm busy trying to get set up with another
provider but I'm already getting a few complaints from people trying to
order from me. Frown

SteveG
Thu, Oct 18 2007 1:50 AMPermanent Link

Steve Gill
What's also bad is they're still charging for their "service".  My
credit card was debited 2 days ago for the monthly hosting charge.  I'll
have to put a stop to that!

SteveG
Thu, Oct 18 2007 5:34 AMPermanent Link

"J. B. Ferguson"
Steve,

I sent some additional contact information I had via email to you.

--
Regards,
Jan Ferguson
Thu, Oct 18 2007 2:13 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Steve,

Just to let you and everyone else know - we removed them as an Elevate
Software partner as soon as we heard about this from you and will do so
anytime a company that is partnered with us engages in business practices
like this.

My apologies to everyone that has been affected by this and was directed to
them through our Partners page or these newsgroups.  I'll see what I can do
myself personally, but I'm afraid that I might not have any more luck than
anyone else in getting them on the phone.

--
Tim Young
Elevate Software
www.elevatesoft.com

Thu, Oct 18 2007 11:26 PMPermanent Link

Steve Gill
Tim Young [Elevate Software] wrote:
> Just to let you and everyone else know - we removed them as an Elevate
> Software partner as soon as we heard about this from you and will do so
> anytime a company that is partnered with us engages in business practices
> like this.
>
> My apologies to everyone that has been affected by this and was directed to
> them through our Partners page or these newsgroups.  I'll see what I can do
> myself personally, but I'm afraid that I might not have any more luck than
> anyone else in getting them on the phone.
>
Thanks Tim,

Apologies not required.  I have the utmost respect for you and
ElevateSoft and I certainly don't blame you for any of this.  It's a
shame Powerlynx aren't as professional as ElevateSoft.  I don't hold
much hope of contacting them but I'll keep trying anyway.

Fortunately, by chance, I had downloaded the critical DBISAM tables a
couple of days before so I only have to enter a few orders manually into
the database.  The rest can be rebuilt.  I didn't really making a point
of backing up the data as the web hosting service does that.  I never
considered that the hosting service themselves would disappear. Frown

Now to find another hosting service.

Regards,

Steve
Thu, Oct 18 2007 11:27 PMPermanent Link

Steve Gill
J. B. Ferguson wrote:
> Steve,
>
> I sent some additional contact information I had via email to you.
>

Thanks Jan, I appreciate it.

Regards,

Steve
Fri, Oct 19 2007 1:06 AMPermanent Link

Dave Harrison
Steve Gill wrote:
> What's also bad is they're still charging for their "service".  My
> credit card was debited 2 days ago for the monthly hosting charge.  I'll
> have to put a stop to that!
>
> SteveG

Steve,
    A simple call to MasterCard or Visa will reverse the charge in a
couple of minutes. Just tell them they went out of business and you
never got the service you paid for.

Dave
Fri, Oct 19 2007 2:43 PMPermanent Link

Tim Young [Elevate Software]

Elevate Software, Inc.

Avatar

Email timyoung@elevatesoft.com

Steve,

<< Apologies not required.  I have the utmost respect for you and
ElevateSoft and I certainly don't blame you for any of this.  It's a shame
Powerlynx aren't as professional as ElevateSoft.  I don't hold much hope of
contacting them but I'll keep trying anyway. >>

Yes, but we try to be very careful about who we partner with in order to
avoid such a situation.  In this case, I actually knew Anthony, by
acquaintance, from when we lived in Florida, and so I figured that this
would be the last thing to happen.

<< Fortunately, by chance, I had downloaded the critical DBISAM tables a
couple of days before so I only have to enter a few orders manually into the
database.  The rest can be rebuilt.  I didn't really making a point of
backing up the data as the web hosting service does that.  I never
considered that the hosting service themselves would disappear. Frown>>

Yes, the things we forget to plan for are always the things that occur.

<< Now to find another hosting service. >>

Speaking of this, is anyone still using defined.net ?  I checked out their
web site today, and many of the links are ending up at some domain name site
that appears to be unassociated with them.

--
Tim Young
Elevate Software
www.elevatesoft.com

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