View Incident Report

Serious

Reported By: Philip Reddish
Reported On: 6/26/2021
For: Version 3.01 Build 1

# 4842 Loading Server Information from Web Server Using Large Chunked Response Size Can Cause Error

We recently ran into a issue when adding more databases/datasets to our implementation of your API. The following error message was generated, and is only fixable if we reduced the number of databases/datasets (doesn't matter which ones get removed)

Error loading server information from XXX:

Error executing request to:
https://xxxx/administration

The request timed out

Comments

The issue was that the remote web server was returning a chunked response, and the max chunk size set for the local HTTP client in the EWB IDE was set too small. The max chunk size has been increased quite a bit, so this should no longer be an issue.

Resolution

Fixed Problem on 7/7/2021 in version 3.01 build 2

Products Affected

Elevate Web Builder
Elevate Web Builder Trial

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