Icon Subscription Policy Update

Posted by Sam Young on Tue, Jul 7 2015
Effective July 7, 2015, our subscription policy will be updated to include technical support on our product support forums. Our policy regarding support sessions and direct support via email, phone, or Skype will remain the same. Previously, our product support forums were primarily a source of peer support instead of technical support from us.

This subscription policy update will result in the following changes:
  • Customers with current product subscriptions will continue to be allowed to post on our product support forums. Nothing will change for those with current product subscriptions.


  • Those without a current subscription will not be allowed to post on our product support forums. However, they will still be able to read and search the content of the support forums.
Please note that the subscription renewal policy applies to each product. If, for example, you own both a DBISAM and an ElevateDB license, but only your DBISAM subscription is current, you will not be able to post in the ElevateDB product support forums.

If your subscription(s) is/are current, you will now be able to receive technical support from us on the product support forums. This support will be considered a second tier of support, below the direct support via email, phone, or Skype. The response time will normally be no more than 24 hours, as opposed to an immediate response for direct support. Also, based upon the nature of the issue we may ask that you use a support session, rather than the support forums.

If your subscription(s) have lapsed, our subscription renewal policy remains in effect. If your subscription has been expired for two to four years, you will need to renew your license at 50% of the list price. If your subscription has been expired for more than 4 years (5 years from your last purchase or subscription renewal), you will need to purchase a new license at the full list price.

Subscription renewal pricing is as follows:

ProductsRenewal Price
DBISAM and ElevateDB Standard and Standard with Source Code$99.00
DBISAM and ElevateDB Client-Server and Client-Server with Source Code$159.00
Elevate Web Builder$99.00

As always, please contact me at sales@elevatesoft.com if you have any questions regarding this policy change.


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