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New Support Policy In Effect
Posted by Sam Young on Thu, Apr 4 2013

The changes to our existing support policy have been implemented effective April 1, 2013. This post is a brief outline of the updates and changes that have been made.

Support Plans are now split into two categories - Subscriptions and Support Sessions.

Subscriptions

Subscriptions are renewable yearly (as support plans were), and entitle you to all minor releases and bug fixes for one full year from the date of purchase. Prices for what were formerly support plans (now subscriptions) have not changed. As always, any new product purchases will include a full year subscription at no charge.

Support Sessions

Support sessions are not included in your subscription purchase. If you have renewed your support plan prior to April 1, 2013, you have been grandfathered in and will receive a number of support sessions equivalent to the amount that you paid for your support plan renewal. For example, support sessions cost $19.00 each so if you renewed your Elevate DB VCL Client-Server support plan at a cost of $159.00 prior to April 1, you will have been credited 8 support sessions. Support sessions do not expire, so you will have them available until they are used.

When you request direct product support via email, phone, or Skype, you will receive a support acknowledgment showing that your request has been received. If you have support sessions avilable, you will be charged one support session. In the event that the support request is in fact a bug, you will be credited back the support session. Included in the support acknowledgment will be a session number that must be included in any further correspondence regarding the issue. If at the time of the support request you do not have any support sessions available, you will be directed to the support session ordering page. You can purchase as many support sessions at one time as you would like.

Information If you do not want to be charged a support session, then you should not contact us directly via email, phone, or Skype, but rather post your question/request in the support forums for the applicable product.

Web Site Changes

There have been a few changes to the web site as well. The Technical Support page has been updated to reflect the new support policy.

Subscriptions (formerly support plans) can no longer be accessed from the product-specific support pages. To manage your subscriptions, you should log in to the web site, and then click on your user name at the top right of the home page. This will bring you to your User Profile page, and there is a link to the Subscriptions page on the right hand side. You can also access your subscriptions from the Sales page.

To manage your support sessions, you should log in to the web site, and access the Support Sessions page from your User Profile page, the Sales page, and the Support page. The support sessions page will always contain a complete history of all support sessions, as well as allowing you an easy way of purchasing more support sessions, if necessary.

Finally, a field for your Skype ID has been added to your User Profile. Feel free to add your Skype ID here so that we have it on file for use with support sessions.


Tags: Support, Support Sessions, SubscriptionsPermanent Link 0 Comments

DBISAM 4.35 Build 2 Released
Posted by Tim Young on Mon, Mar 25 2013

DBISAM 4.35 Build 2 is now available for download. If you're an existing customer, then you should be receiving an email shortly with download instructions. In addition to some other fixes, this build contains two critical fixes for bugs in SQL joins that were introduced in the 4.35 release:

#3729 DELETE Statements that Contain Joins are Not Working Properly

#3751 Queries with Joins Can Return Incorrect Results Depending upon the JOINOPTIMIZE Clause


Tags: DBISAM, New BuildsPermanent Link 0 Comments

ElevateDB 2.12 Build 2 Released
Posted by Tim Young on Mon, Mar 18 2013

ElevateDB 2.12 Build 2 is now available for download. If you're an existing customer, then you should be receiving an email shortly with download instructions. This build contains a bug fix for the following incident report:

3746 ElevateDB Server Experiencing Fatal FastMM4 Error at Startup


Tags: ElevateDB, New BuildsPermanent Link 0 Comments

ElevateDB 2.12 Released
Posted by Tim Young on Sat, Mar 16 2013

ElevateDB 2.12 is now available for download. If you're an existing customer, then you should be receiving an email shortly with download instructions. You can view the release notes, including any breaking changes, on the download page before downloading.

Warning This release includes some new system information columns that are used by the new 2.12 ElevateDB Manager for retrieving the CREATE/DROP SQL statements for system objects. If you attempt to use the 2.12 ElevateDB Manager with an older ElevateDB Server, you will get errors.



Tags: ElevateDB, New ReleasesPermanent Link 0 Comments

DBISAM 4.35 Released
Posted by Tim Young on Wed, Feb 27 2013

DBISAM 4.35 is now available for download. If you're an existing customer, then you should be receiving an email shortly with download instructions. You can view the release notes, including any breaking changes, on the download page before downloading.

This release includes a general I/O performance improvement for Windows that will increase the performance of queries on large tables.

Tags: DBISAM, New ReleasesPermanent Link 0 Comments

It's a Boy ! And a Girl !
Posted by Tim Young on Mon, Feb 4 2013

Congratulations to Thorsten Engler, system architect at NexusDB ! His wife gave birth to twins, a beautiful baby boy and girl at 10:52 (Brisbane, Aus +10 GMT). According to Thorsten, both the twins and the wife are doing well and are in perfect health. If you'd like to send your good wishes/congratulations, you can do so by sending an email to Thorsten directly.

Tags: CongratulationsPermanent Link 1 Comments


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